FREQUENTLY ASKED QUESTIONS
Everything you need to know before choosing your Ace It! experience.
BOOKING & PLANNING
How do I book an Ace It! experience?
Start by exploring our experiences and packages, then submit an inquiry with your event details. We’ll confirm availability, review any customizations or add-ons, and guide you through the final steps needed to secure your date.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, holidays, and popular event dates. However, if your event is coming up soon, reach out anyway. If we have availability and enough time to prepare everything properly, we’ll be happy to explore the possibility.
Can I book more than one Ace It! experience for the same event?
Absolutely. Our photo booth, beverage cart, and wellness offerings can stand alone or be combined. Tell us what you’re envisioning, and we can help you choose a combination that makes sense for your occasion.
Do you plan the entire event?
Ace It Events is not a traditional full-service event planning company. We focus on curating and delivering the experiences within your event—from photo booths and beverage carts to wellness retreats, corporate wellness gatherings, and select custom concepts.
Can my experience be customized?
Yes. Customization options vary by experience and package, but may include visual details, add-ons, timing, guest needs, and other elements that help the experience fit naturally into your occasion.
What types of events do you work with?
We work with weddings, birthdays, milestone celebrations, corporate gatherings, school events, kids’ parties, pet celebrations, wellness retreats, private gatherings, and more. If you have something different in mind, ask us. We love occasions that don’t fit neatly into a box.
PHOTO BOOTH EXPERIENCES
What types of photo booth experiences do you offer?
Our photo booth collection is designed for different event styles, guest groups, and levels of interaction. We currently offer 360 photo booth and a mirror photo booth. Packages are listed on our Experiences page, where you can compare what best fits your occasion.
What is included with a photo booth booking?
Inclusions vary by booth and package. Your selected package will clearly outline the rental time, features, available sharing options, attendant support, and any included enhancements.
Is a photo booth attendant included?
Attendant support depends on the booth experience and package selected When included, an Ace It! team member will assist with setup, guest interaction, operation of the booth, and breakdown. . At minimum 1 attendee per event.
Can the photo booth be customized to match my event?
Depending on the booth and package selected, customization options may be available to complement your event style, theme, or occasion. Available options will be outlined with the individual experience.
How much space and power does the photo booth require?
Requirements vary by booth type. Before your event, we’ll confirm the space, power, Wi-Fi, and venue access requirements for the experience you select.
Can photo booths be used outdoors?
Some booth experiences may be used outdoors when weather, lighting, surface conditions, access to power, and equipment safety allow. Outdoor setups must be approved in advance and may require a suitable weather backup plan.
Do guests receive their photos immediately?
Sharing and delivery options depend on the booth and package selected. Available options may include digital sharing, printed keepsakes, or access to an event gallery.
MOBILE BAR-BEVERAGE CART EXPERIENCES
Do you provide the alcohol for the beverage carts?
Due to licensing laws, we provide the cart, styling, and professional service, but the client must provide the alcohol. We can assist with ordering through our preferred vendors.
What is included with a mobile bar experience?
Inclusions vary by package and may include the beverage cart setup, bar equipment and accessories, setup and breakdown, bartender service, and optional drink-server support. Each package will clearly outline what is included so you can choose the level of service that best fits your event.
Does Ace It Events provide or sell alcohol?
No. Ace It Events does not provide or sell alcohol. Alcohol is purchased and provided by the event host. Depending on your selected package, Ace It! provides the mobile bar setup, experienced BASSET-certified bartenders, bar equipment and accessories, and other service elements needed to bring the experience together.
Can you provide bartenders and additional beverage service staff?
Yes. Our mobile bar experiences can include experienced, BASSET-certified bartenders with applicable packages. Additional beverage service staff may also be added depending on your event size, service style, and staffing needs.
Do you provide mixers, garnishes, ice, and other bar essentials?
Availability depends on the package selected and the beverage menu being served. Certain non-alcoholic mixers, garnishes, ice, and service essentials may be included or available as add-ons. Your package details will clearly outline what Ace It! provides and what the host is responsible for supplying.
Can you help us create a drink menu?
Yes. Depending on the package selected, we can help create a beverage menu that fits your event style, guest preferences, and service needs. This may include signature cocktail ideas, mocktail options, themed beverages, and recommendations for a streamlined menu that works well for your guest count and event style.
Can the mobile bar be customized to complement my event?
Yes. Available customization options will vary by package and event concept. We can discuss styling and presentation details that help the mobile bar complement the atmosphere and overall look of your occasion.
Can the mobile bar be used for non-alcoholic events?
Absolutely. The mobile bar can be used for mocktails, specialty beverages, wellness-inspired drinks, and other alcohol-free concepts. A bar experience doesn’t have to include alcohol to become a fun and interactive part of the occasion.
How much space does the mobile bar require?
Space requirements depend on the cart setup, beverage menu, service style, and number of staff working the event. We’ll review placement, access, and any venue requirements with you before the event.
WELLNESS EXPERIENCES & RETREATS
What types of wellness experiences do you offer?
Wellness offerings may include breathwork, sound healing, yoga, meditation, massage and bodywork experiences, wellness coaching, floating sound baths, and other carefully selected activities. Availability may vary by event, location, group size, and retreat concept.
Who provides the wellness services?
Ace It Events collaborates with Hidden Gem Wellness for our wellness programming. Depending on the experience, sessions may be led by Haven or by qualified wellness professionals selected for the specific gathering.
Can I book one wellness activity without hosting a full retreat?
Yes. Wellness experiences can be booked individually for private gatherings, corporate programs, community events, and other occasions. You do not need to host a full retreat to include wellness in your plans.
Can Ace It! curate an entire wellness retreat or corporate wellness gathering?
Yes. This is where the collaboration between Ace It Events and Hidden Gem Wellness truly comes together. We can help shape the overall retreat or wellness gathering while incorporating selected activities, facilitators, and thoughtful elements that fit the purpose of the day.
Can wellness experiences be customized for different groups?
Yes. Wellness programming can be adapted based on group size, age range, setting, goals, experience level, and the overall tone of the gathering.
What do guests need to bring?
That depends on the activity. Some experiences require very little, while others may call for comfortable clothing, yoga mats, water, or other personal items. Guests will receive clear preparation instructions before the event.
Do you offer wellness experiences for corporate teams?
Yes. Corporate wellness gatherings can be designed as standalone sessions, employee appreciation experiences, team wellness programs, retreat activities, or additions to a larger company event.
Can wellness be combined with other Ace It! experiences?
Yes. Depending on the occasion, wellness can be paired with other Ace It! offerings to create a day with different energy throughout—for example, a restorative wellness activity followed by a social gathering, beverage cart experience, or photo booth.
Can retreats be customized for corporate teams?
Absolutely. We specialize in curating wellness retreats that align with your team's goals, from high-energy workshops to rejuvenating mindfulness sessions.
PAYMENTS, CHANGES & POLICIES
Is a deposit required to reserve my date?
Yes. A booking is not considered confirmed until the required deposit and any necessary agreement have been completed. Your booking details will clearly outline the amount required to secure your date.
When is the remaining balance due?
The final payment schedule will be provided with your booking details and agreement so you know exactly what is due and when.
What happens if I need to reschedule?
Contact us as soon as possible. Rescheduling options depend on notice, availability, staffing, preparation already completed, and the terms of your booking agreement. We’ll review the situation with you and explain the available options.
What is your cancellation policy?
Cancellation terms are outlined in your booking agreement and may vary based on the experience, preparation involved, and timing of the cancellation. Please review your agreement carefully before booking.
Can I make changes after booking?
We understand that plans evolve. Contact us as early as possible with requested changes. We’ll let you know what can be accommodated based on timing, availability, staffing, and any preparation already completed.
What happens if my outdoor event is affected by weather?
The safety of guests, staff, and equipment comes first. Outdoor bookings should have an appropriate backup plan when possible. Weather-related options depend on the specific experience, venue conditions, timing, and terms of the booking agreement.
Can I add more time to my experience?
Additional time may be available depending on the experience, staffing, and schedule. Advance extensions are recommended. Event-day extensions cannot be guaranteed.
LOCATIONS, SETUP & EVENT DAY
What areas do you serve?
Ace It Events is based in the Chicagoland area and serves events throughout the surrounding region. Travel beyond our standard service area may also be available depending on the experience and event details.
Do you travel for events?
Yes. Select experiences may be available outside our standard service area. Travel availability and any related fees depend on the location, staffing, transportation needs, and equipment required.
Is setup and breakdown included?
Yes. Standard setup and breakdown for the booked Ace It! experience are handled by our team unless otherwise stated in the package details.
How early does the Ace It! team arrive?
Arrival time depends on the experience and the setup involved. Our team schedules enough time to prepare the booked setup before the agreed service start time. Venue access must be available during the required setup window.
What does the venue need to provide?
Venue requirements vary by experience and may include adequate space, access to electricity, Wi-Fi, water access, parking, loading access, or other setup considerations. We’ll confirm the requirements for your booking in advance.
Will Haven personally attend my event?
Haven leads the vision and direction behind Ace It Events, but she does not personally staff every booking. Depending on the experience, your event may be supported by members of the Ace It! team, including photo booth attendants, bartenders, beverage service staff, wellness professionals, and event support team members.
Who will be working at my event?
Staffing depends on the experience and package selected. Our goal is to place the right people in the right roles—from attendants and bartenders to wellness professionals and support staff—so your booked experience is delivered with the care and standards behind the Ace It! name.
STILL HAVE QUESTIONS?
Every occasion is different, and sometimes you just need to talk it through. We’re happy to help.